Question 1

Do you only repair Dyson vacuums?

Accepted Answer

Yes. The Vacuum Doctor works on Dyson machines exclusively. Specialising in one brand means deeper knowledge of the common faults, the right tooling and a parts inventory that suits the models Melbourne households actually own.

Question 2

Do you come to my home?

Accepted Answer

Yes. We complete most repairs and services onsite at your home using a fully equipped mobile setup. Some complex jobs are better completed in the workshop, and we'll always discuss that with you first.

Question 3

Which Dyson models do you repair?

Accepted Answer

Cordless stick models (V6 through to the latest Gen5 and Detect machines), upright models, barrel and canister machines, and handheld units. If you're unsure, send through your model number and you'll get a straight answer.

Question 4

How much does a repair cost?

Accepted Answer

It depends on the fault and the parts required. Simple blockages and deep cleans are inexpensive, while battery, motor or board replacements cost more. You'll always receive a clear price before we carry out any work.

Question 5

Do you provide quotes?

Accepted Answer

Yes. After the diagnostic you receive an itemised quote covering labour and any parts. Nothing proceeds until you approve it.

Question 6

Do repairs include a warranty?

Accepted Answer

Selected repairs and replacement parts carry a warranty. The exact cover for your job is confirmed in writing when you accept the quote.

Question 7

Can you replace batteries?

Accepted Answer

Yes. Dyson battery replacement is one of the most common jobs, and in most cases we complete it onsite at your home in a single visit.

Question 8

Can you replace triggers?

Accepted Answer

Yes. Broken and sticking triggers on cordless models are repaired or replaced regularly, including the surrounding switch assembly where required.

Question 9

Can my Dyson be deep cleaned?

Accepted Answer

Almost certainly. A deep clean strips the machine to its components, clears the cyclones, shroud and airways and washes the filters. It's the single best thing you can do for an older machine.

Question 10

Do you use genuine parts?

Accepted Answer

Genuine parts are used wherever they're available and sensible. Where a high-quality aftermarket part performs better or offers better value, that option is explained to you so you can decide.

Question 11

How long do repairs take?

Accepted Answer

Most onsite repairs are completed within the same visit, typically 30 to 90 minutes. Workshop repairs depend on parts availability and are usually returned within a few days.

Question 12

Do you repair cordless models?

Accepted Answer

Yes - cordless stick Dysons make up the majority of the work, covering batteries, motors, triggers, filters, brush bars and charging faults.

Question 13

Do you service commercial customers?

Accepted Answer

Yes. Cleaning companies, real estate agencies, Airbnb operators, offices and gyms are all welcome. Fleet servicing can be scheduled on a regular cycle.

Question 14

What payment methods do you accept?

Accepted Answer

Card, bank transfer and cash are accepted. Payment is taken once the work is complete and you're happy with the result.

Question 15

What areas do you travel to?

Accepted Answer

Melbourne CBD, inner Melbourne, eastern, north eastern and south eastern suburbs, bayside, Frankston, the Mornington Peninsula, the Dandenong Ranges and the southern Yarra Valley.

Question 16

My Dyson keeps cutting out - what causes that?

Accepted Answer

Pulsing or cutting out is usually a blockage, a clogged filter or a battery reaching the end of its life. We run a diagnostic to identify which one quickly and avoid replacing parts unnecessarily.

Question 17

Is it worth repairing an older Dyson?

Accepted Answer

Very often, yes. A serviced older machine with a fresh battery can outperform a cheap new vacuum for a fraction of the cost. When it isn't worth repairing, we'll tell you honestly.

Question 18

Do you sell parts without fitting them?

Accepted Answer

Parts are generally supplied as part of a repair so they can be fitted and tested correctly. Get in touch about your specific model and requirements.

Question 19

How do I book a repair?

Accepted Answer

Use the contact form with your model and a short description of the fault, or call directly. You'll get a response with next steps and an estimated visit time.

Question 20

Can I follow your repair videos?

Accepted Answer

Yes. The Vacuum Doctor YouTube channel shares teardowns, repair walkthroughs and maintenance tips to an international audience of millions of views.

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